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1. When will multi currency be 100% and when can we expect multi divs and what will that look like?

Multi Currency has been out for a few weeks now - So far we have optimized deposit and withdrawal time, security, etc. The next step for us is to add other tokens - for example we are working on BNB and XRP integration as we speak (BNB was finished yesterday - will be testing today). Once security, transaction times, and all partners support all tokens, then we will take it to the next step.
At this time, we are not able to show what the final step is, as it is confidential. But rest assured, after multi-currency is complete, mass marketing plan will be in action.
I think those who ask about marketing need to understand that multicurrency is a fundamental need before this happens
i dear to say that most if not everyone who holds tron, knows about wink - if we mass market right now we can only market to these users. hence, marketing spend going down the drain.
Mass marketing will be a two-prong attack

1. multi-currency so that we can onboard other crypto users
   
2. for the average joe - this is when we implement our plans to decrease the barrier for new users so that they don't need to understand the blockchain or how a decentralized wallet works and can still enjoy everything that WINk has to offer
   
3. When will Live and Dice be on exchange?
   

I don't have an exact time for this right now. Originally it was when 50% is mined, we then decided to launch after multi currency is 100%, but it may be sooner, it may be later. Either way - we will for sure let all of you know before it does launch

1. When Hash Lotto?

I just checked up on that two days ago, it's actually more or less ready - still more testing to do, as the digits used for the lottery is dependent on the hash key - we need to ensure that it is as smooth as possible - we hope to give you guys a seamless experience like DICE
I think before the end of the year, for games i'd say you can expect to see at least 1 more game for DICE, and more slots + a new game that I believe will be bigger than monopoly
Matchnet and other "partners" will most likely be Q1 2020

1. When are we going to resolve the 8 million per day trx withdrawal limit on live platform, and when are we going to bring back the removed Slots from Platipus?

Regarding platipus, their CEO and I had a call two days ago, as we will most likely work directly with them, and ensure that platipus slots/games support all cryptocurrencies offered on the WINk platform. Furthermore, we have also discussed a WINk themed slot game with a totally new bonus system.
actually we are working on it when it was still TRONbet, but now we have to pros to do it : )

1. When will we see a new UI for WINK?

We have a new UI ready to go, but the original thought is to release it with the fully developed multi-currency system -
Actually, recently a few designers from the community have contacted me and would like to submit their designs - maybe we can make this a competition? what do you guys think?

1. When is poker going to get an update?

We have been working on poker among other things. The good news here is that we have a development team dedicated to poker now. I will make an introduction to our product lead for poker next time, he will be able to give you in-depth response for timelines, functions, roadmap, etc.

1. Are their plans to upgrade wink with integrated support ticket system?

yup! This maintenance is to lay the groundwork for a few things that we have coming up. One of these is an integrated support ticket system- Angel our customer service manager has a wealth of experience in this, and will be ensuring that we provide the best service possible.

1. When do you think games that are not casino / gambling games will be released? More like pay to advance quicker... All spent on those would be profit instead of profit is after winners win....

As I've always said, my own vision for WINk is to become a publishing platform for great dapps. There are a few games that we will be integrating in the coming months. So don't you worry! In the meantime if anyone wants to play League of Legends or NBA 2K20 just DM me : )

1. Add to that question CCGs and RPGs 😀🐲... Can't wait to see that one!

The problem with CCGs and RPGs at this moment in the blockchain industry is "how to educate users on the importance of NFTs, and having the ability to own your assets." You and I may understand because we are in the industry, but 90% of gamers don't know what it is or don't care what it is.
I believe that 1. Make it easy for users to get into the game 2. make the blockchain/crypto stuff a learning process throughout the game
The problem with most games right now is that you need to understand wallets, crypto, blockchain to even get started. I think this is the worst decision.
Given this, Any game we design will have points 1 and 2 resolved. Also, I do believe in the long term that CCGs, MMORPGs, and sandbox games will adopt blockchain technology.

1. Would there ever be a possibility for rewarding the faithful ANTE/WIN holders through a retention style reward system? This would help show appreciation for the original holders that have stayed faithful and believed in the project since the beginning by keeping their ANTE/WIN frozen. For example those that have kept their WIN/ANTE frozen the longest would get the biggest bonus and then reduce the bonus as the time frozen shortens.

That's definitely a great idea, and I always thank early ANTE adopters as we would not be here if it wasn't for all of you. I'm sure you guys have "gained" the most too : ). We have a similar system right now - depending on how much WIN you have frozen you get bonus mining. Love your idea, will talk with the team during our next meeting and see what other ideas we can come up with

1. Wink end-of-the- year awards!
   
2. Best Customer service Rep
   
3. Most active community member
   
4. MEME master
   

etc. : )

1. You always say win is down but the whole market is down so it is ok! But to be honest win is always more down than the market in terms of % so what can you say to comfort your old time owner? I m a long term holder in for a long run but stress about my portfolio value down 70% which is huge

Well first of all I never said that win is down but the whole market is down so it is ok. I never said it is OK. But I do not think that this is a valid question when the whole market is down. If the market is booming and WIN is down, then I think this is a fair question to ask.
And as i have said before, the last several months has been focused on the transition to ensure that we have a better future.
Mass marketing hasn't started and as I mentioned above this is a two-pronged attack.
But most importantly, can you name me another token that gives you considerable drops on a daily basis? Yes the WIN token value is down, but I'm sure most if not all of you have made it up with drops.
Can you name me a token that gives you passive income no matter if the market is up or down? and is also traded on major exchanges?

1. why on the site does it say WIN burn is every two weeks and it has never been that way.. it has been once a month

Buyback and burn is once a month - WIN burn from burnpool is every two weeks

1. buyback and burn - as I've noted before, we need to settle all invoices with partners to know the exact amount to burn - we are trying to streamline this as best as we can. We have changed some invoice dates as well. But if a partner doesn't give us an invoice on time, we have no way of calculating how much needs to be burned.
   
2. Burn pool - its negative... there is nothing to burn : )
   

Given the above, I believe we did our buyback and burn this morning

1. Why don't WIN holders get any airdrop? Can the burn amount instead be distributed to WIN holders?

The burn is designed to reduce supply… You are getting TRX drops daily ...

1. What is the current progress of WINK dapp store? How many new DAPPs have signed the agreement ? Will there be a new WINK DAPP platform to house these new DAPPs that are not gambling related since gambling regulations are different for each country?

This is always in progress.
Yes there have been few but not many - i think most of us have to understand that the dapp industry is in its infancy. We aren't just going to publish any dapp just because you are a dapp - we need to publish quality dapps, dapps that we believe in as well as giving more excitement to current hodlers and/or bring in new users.
As an example, matchnet is something I believe in. And Steve (owner of matchnet) has a dedicated team, a great roadmap, and most importantly the ability to make things reality.
regarding gambling regulations - the legal team is still working on the last two licenses which will allow us to cover the majority of regulated markets - which also allows us to market casinos in the regulated regions
The reason we went with the Curacao license first is because they are currently the only license that supports/regulates cryptocurrencies
Honestly speaking, right now the dapp industry is 90% garbage dapps. No offense to the developers. What we want is quality dapps, dapps that we believe have the potential to onboard non-dapp users as well. which is extremely important because we either wait for the whole blockchain industry go mainstream, or we can be part of the process for making it go mainstream
and if you ask me, I would rather us be part of the process, and not just ducks sitting and waiting

1. With this new support team, what’s the expected timeframe issues will be resolved? I hope they won’t be redirected to fill out google forms and wait for devs to credit whatever they’re missing. Is live chat in the works? We need support to be 110% before any marketing happens

Yes, support must and will be 110% before mass marketing happens and this is also why Angel is here to do just that.
We also need to understand that the teaching process of how to deal with certain support tickets is much more complicated because you will need knowledge of the blockchain and understand what such information means. We hope to have time frames of within 6 hours for the first implementation, and then make live chat available when mass marketing begins.
We are integrating a professional customer service and engagement product to make the tickets-solving ability easy to use.
And we are also working on the Live Support now which will be available very soon.
And this is exactly why Angel is part of the team, because she has a wealth of experience in providing exceptional service, and know exactly what needs to be done. As a bonus she has been in the blockchain industry as well, so she knows exactly what most crypto users need for customer service.
I have full faith in her abilities, and I suggest all of you give her just as much faith. She will do an amazing job!
No pressure Angel : )

1. According to the WIN release schedule, there should have been some WIN unlocked for partners since October and November. However the circulating supply on tronscan https://tronscan.org/#/token20/TLa2f6VPqDgRE67v1736s7bJ8Ray5wYjU7/supply only accounted for the burns and airdrops thus far. What happened to those partners’ WIN that were supposed to be unlocked? Is there a change in the WIN release schedule? Will we see any unlocked partners’ WIN at all before the end of 2019?

The man does his research! In the meantime, you will not see them unlocked, as we are behind schedule with some partner releases. Most if not all agreements are based on after the dapp is launched and not before.

1. Can we please empower SOMEONE to fix games when they break? Moon goes down for 10+ hours multiple times a week.

Well we first need to understand why the games break at times, and this is due to the nodes. We will be implementing an "auto-reset" function to the code so that it resets automatically after x minutes of downtime. and to empower someone to do that.. well i do feel the power : )
Again, thank you to all of you for the support and sticking with WINk during this tough transition period. Now everything if full-steam ahead!
Our new community service reps and Angel are the first members that I will be introducing to all of you - In the next several weeks I will be introducing marketing team, operation team, BD team etc.
Since the transition if more or less fully complete now, I may not be on telegram as much as I'd like too. But don't fret, I will pop in here and there just to make sure everyone is doing well and having fun!
Again, Thank you for a great AMA. Many great things to look forward to!